Although we make ever effort to provide you with the best service possible, mistakes can happen, we always welcome your feedback.

We'll always do our best to solve any problems or issues that you might have. We promise to listen properly to your feedback and to use your suggestions to improve our products and services.

How to Complain

U.S. Rent A Car.co.uk requires complaints to be in writing either via Email or by Post. We ask that you include as much information as possible including rental agreement numbers and any documentation you believe will speed up our investigation.

What you can expect from us

• Acknowledge all written complaints within 48 hours
• Respond in full to written complaints within 28 days
• Respond to phone calls and email within 48 hours
• Listen properly to your feedback and use your suggestions to improve our services.