Contact U.S. Rent A Car

You can contact U.S. Rent A Car using the following methods. Also visit our blog for more U.S. Rent A Car info blog.usrentacar.co.uk

Telephone our call centre

Reservations Tel: 0845 226 8523 (Local Rate)

International Clients Call: +44 1252 373078

Call center opening times: Monday - Friday 09.00am - 18.00*pm. Saturday 09.00am - 13.00pm. Sunday - Closed.

A 24 hour Answering Service is available outside these hours.

Before you call us why not check our FAQ's section it might save you the cost of a call.

Email

If you need more information about rental vehicles, pick-up locations, prices or other services that we offer please Email: info@usrentacar.co.uk

If you have a question or query regarding an exsisting booking including amendments, please Email: admin@usrentacar.co.uk

If you require your voucher early or have a question about a voucher you have recieved please Email: vouchers@usrentacar.co.uk

If at any time you believe we have broken our code of ethics please email us: qualitycontrol@usrentacar.co.uk

Although we make ever effort to provide you with the best service possible, mistakes can happen, we always welcome your feedback.

We'll always do our best to solve any problems or issues that you might have. We promise to listen properly to your feedback and to use your suggestions to improve our products and services.

How to Complain

U.S. Rent A Car.co.uk requires complaints to be in writing either via Email or by Post. We ask that you include as much information as possible including rental agreement numbers and any documentation you believe will speed up our investigation.

What you can expect from us

  • Acknowledge all written complaints within 72 hours
  • Respond in full to written complaints within 28 days
  • Respond to phone calls and email within 48 hours
  • Listen properly to your feedback and use your suggestions to improve our services.

Write to us

If at any time you feel the need to write to us or we require information in writing, please write to the following.

If you are writing in regards to a reservation.

Insert Appropriate Department

U.S. Rent A Car.co.uk

Westmead House,

Westmead,

Farnborough,

Hampshire,

GU14 7LP

Once received our internal mailing system will redirect your post to the appropriate department.

We aim to acknowledge all appropriate mail within 48 hours.

Although we make ever effort to provide you with the best service possible, mistakes can happen, we always welcome your feedback.

We'll always do our best to solve any problems or issues that you might have. We promise to listen properly to your feedback and to use your suggestions to improve our products and services.

Advertising

U.S. Rent A Car.co.uk offers cost-effective and efficient advertising solutions that enable you to achieve your business/marketing goals and provide a very impressive return on investment through innovative and tailored advertising packages.

For online advertising opportunities, including newsletter placements Contact Us.

Affiliation and Partnerships

Join U.S. Rent A Car.co.uk one of the UK's leading Car Hire Brokers.

For Partnerships and Affiliation queries please Contact Us.